Better Earth - POS Assistant
MULTI-PORTFOLIO INVESTING

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

YEAR

2024

ROLE

Lead Designer

WORK

Product Design

ABOUT THE PROJECT

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

CHALLENGES

Tailor the sales experience for an agile and mobile target group (sales)

Bring together a stack of legacy functionalities to the new platform

Break down and mitigate the possible dependencies from other platforms through new design

Create a flexible sales experience from proposal to signing

MY ROLE


Smooth Scroll
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Better Earth - POS Assistant
MULTI-PORTFOLIO INVESTING

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

YEAR

2024

ROLE

Lead Designer

WORK

Product Design

ABOUT THE PROJECT

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

CHALLENGES

Tailor the sales experience for an agile and mobile target group (sales)

Bring together a stack of legacy functionalities to the new platform

Break down and mitigate the possible dependencies from other platforms through new design

Create a flexible sales experience from proposal to signing

MY ROLE


Smooth Scroll
This will hide itself!
Better Earth - POS Assistant
MULTI-PORTFOLIO INVESTING

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

YEAR

2024

ROLE

Lead Designer

WORK

Product Design

ABOUT THE PROJECT

The AI Assistant is a 0-to-1 initiative that began as a proof of concept within a small, cross-functional team. It has since evolved into StubHub’s most effective customer-service solution, reducing support costs by up to $4 million within two quarters. Powered by a custom AI developed in-house, the assistant optimizes the customer experience by providing fast, accurate solutions for buying and selling event tickets, significantly improving efficiency and user satisfaction.

CHALLENGES

Tailor the sales experience for an agile and mobile target group (sales)

Bring together a stack of legacy functionalities to the new platform

Break down and mitigate the possible dependencies from other platforms through new design

Create a flexible sales experience from proposal to signing

MY ROLE


Smooth Scroll
This will hide itself!